Business Development

Our Business Development teams are your travel insurance specialists, committed to helping you grow your business with innovative and customized travel insurance solutions. They are dedicated to:

  • Acting as your liaison/advocate, ensuring your objectives.
  • Being a subject matter expert in relation to your product, services and marketplace competition.
  • Understanding your marketing objectives in terms of market share and growth goals.
  • Collaborating on an annual marketing plan which identifies tangible goals.
  • Performing monthly portfolio reviews.
  • Proactively recommending product enhancements and potential promotions.
  • Being the first point of contact for escalations and provide resolution.
  • Owning and troubleshooting customer problems and provide solutions.

Meet our team:

GINO RIOLA
Vice President, Business Development and Marketing
Gino is an expert in the distribution and marketing of financial services and insurance products: life, health, property, casualty, commercial, reinsurance, and for the past three years, travel. In his roles with Allianz, ING and The Co-operators, he helped successfully launch various types of sales distribution models across Asia Pacific, Europe and North America: face-to-face selling, affinity partnerships, direct and interactive marketing, and bancassurance.


        » BC and West
        » Central Canada
        » Quebec and Atlantic
        » Corporate Business Development

BC and West

KAREN COSTAIN,
Business Development Director, BC and West
Karen has over 19 years of experience in providing service and training to both insurance industry professionals and their clients. Her background also includes training front line insurance brokers at Family Insurance and teaching auto agents to grow their business through portfolio building and cross-selling initiatives.
      »  Judi Kjartansson, Business Development Manager
      »  Michelle Jeans, Business Development Manager
      »  Bart Borg, Business Development Manager
      »  Jessica Bohnet, Business Development Manager
    


Central Canada

KAREN CULLEN
Business Development Director, Central Canada
Karen Cullen provides leadership and business acumen garnered from 30 years in the Travel Industry. As a former National Director of Business Development for Marlin/Thomas Cook and a Director of retail travel Karen looks forward to working with the BDM's to serve your needs. With TIC since 2007 she sees the opportunities in the travel insurance market and as an avid traveller knows the importance of TIC coverage
      »  Peter Denison, Business Development Manager
      »  Julie Hoffarth, Business Development Manager
      »  David Langan, Business Development Manager


Quebec and Atlantic

JOANNE PARENT
Business Development Director, Quebec and Atlantic
Charged with expanding the company’s products and services, Joanne founded the TIC’s Quebec office and set-up the region’s sales, accounting and agency services departments. Joanne has a background as a business-owner and entrepreneur. She operated a marketing and communications company called Le Link. Before that, she helped Engenuity Technologies change from a private to a public company. Joanne’s day-to-day activities at TIC include managing the Quebec and Atlantic offices, promoting travel insurance throughout the province, and helping agents and brokers increase sales and generate revenue.
      »  Luc Desjardins, Business Development Manager
      »  Andrew Hart, Business Development Manager


Corporate Business Development

JOHN MERRILL
Corporate Business Development Manager

       



 

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